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Privacy Policy

Orchard Veterinary Care is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Orchard Veterinary Care site and governs data collection and usage. By using the Orchard Veterinary Care site, you consent to the data practices described in this statement.

Collection of your Personal Information

Orchard Veterinary Care collects personally identifiable information, such as your email address, name, home or work address or telephone number when you fill out contact forms or purchase a digital product or service. Orchard Veterinary Care also collects anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Orchard Veterinary Care. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Orchard Veterinary Care for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Orchard Veterinary Care site.

Orchard Veterinary Care encourages you to review the privacy statements of Web sites you choose to link to from Orchard Veterinary Care so that you can understand how those Web sites collect, use and share your information. Orchard Veterinary Care is not responsible for the privacy statements or other content on Web sites outside of Orchard Veterinary Care.

Use of your Personal Information

Orchard Veterinary Care collects and uses your personal information to operate the Orchard Veterinary Care Web site and deliver the services you have requested. Orchard Veterinary Care also uses your personally identifiable information to inform you of other products or services available from Orchard Veterinary Care and its affiliates. Orchard Veterinary Care may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Orchard Veterinary Care does not sell, rent or lease its customer lists to third parties. Orchard Veterinary Care may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Orchard Veterinary Care may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Orchard Veterinary Care , and they are required to maintain the confidentiality of your information.

Orchard Veterinary Care does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Orchard Veterinary Care keeps track of the Web sites and pages our customers visit within Orchard Veterinary Care, in order to determine what Orchard Veterinary Care services are the most popular. This data is used to deliver customized content and advertising within Orchard Veterinary Care to customers whose behavior indicates that they are interested in a particular subject area.

Orchard Veterinary Care sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Orchard Veterinary Care or the site; (b) protect and defend the rights or property of Orchard Veterinary Care; and, (c) act under exigent circumstances to protect the personal safety of users of Orchard Veterinary Care, or the public.

Use of Cookies

The Orchard Veterinary Care Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Orchard Veterinary Care pages, or register with Orchard Veterinary Care site or services, a cookie helps Orchard Veterinary Care to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Orchard Veterinary Care Web site, the information you previously provided can be retrieved, so you can easily use the Orchard Veterinary Care features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Orchard Veterinary Care services or Web sites you visit.

Security of your Personal Information

Orchard Veterinary Care secures your personal information from unauthorized access, use or disclosure. Orchard Veterinary Care secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Orchard Veterinary Care will occasionally update this Statement of Privacy to reflect company and customer feedback. Orchard Veterinary Care encourages you to periodically review this Statement to be informed of how Orchard Veterinary Care is protecting your information.

Contact Information

Orchard Veterinary Care welcomes your comments regarding this Statement of Privacy. If you believe that Orchard Vet Care has not adhered to this Statement, please contact Orchard Veterinary Care at pets@orchardvetcare.ca. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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